Refund policy

One of the most significant investments for walkers and runners is in their shoes.

A good pair of athletic shoes can cost $50 to $150, with some hiking boots topping $200.

It would be best if you had shoes that fit well for comfort and prevent blisters. You’ll want to return or exchange them if they don’t.

Know the store’s or online vendor’s return policy before you buy shoes so you aren’t stuck with shoes that are a poor fit.

Return Policy Essentials

The most generous return and exchange policies are usually found at local running or outdoor stores that thrive by developing lifelong customers.

Often these stores will accept shoes worn several times outdoors and exchange them until they find the right shoes for you.

Discount and mass market chain stores may have better prices but a more strict return and exchange policy. Online stores are convenient, but you can’t try on shoes before purchase, and a return will require you to mail the shoes back.

When shopping at a store, ask the sales staff about the return policy and get it in writing when possible. When shopping online, find the shoe return policy page. Check these requirements:

  • Money back or exchange: Does the vendor refund your money or offer a business?
  • Procedure: Do you bring the shoes into a store? Do you call to get a return authorization number? Can you get a return authorization number online?
  • Reason for return: Can you return them for any reason, for no questions asked, or do you need to cite a reason?
  • Shipping: Does the vendor foot the bill for return shipping? What is the shipment method for returns?
  • Shoe Condition: Must you return the shoes looking new, in the original box, or can you return them after wearing them outdoors?
  • Time limit: How long do you have to return the shoes from the date of purchase?

Tips for Returning Shoes

Following a few basic guidelines may help you make the most of your walking or running shoe purchase.

Wear Shoes Indoors First

Because return policies vary, wear the shoes indoors or on the treadmill for the first several wearings. If you find any discomfort in wearing them, return them.

This may include the boots being too tight or loose, blisters, pain from the shoes rubbing in the wrong place, new knee pain, etc.

Many chain shoe stores and online vendors have return policies that specify the shoes must be unworn and in the original packaging.

That means you should only wear them indoors on clean surfaces for a few days before returning them. If they appear to be worn, you may not get a refund or exchange.

Take Action Quickly

Don’t expect a fit problem to resolve with continued wear. Break off your relationship with the shoe when you detect a problem and take them back or send them in for an exchange.

Shoes should be supportive yet comfortable from the first wearing, or you must exchange them for shoes that fit your feet better. No pair of shoes fits every foot.

If you are using a local running shoe store, knowing what didn’t work well with the shoes can help the staff find the right shoes for you.

Don’t Expect a Warranty

Check the vendor’s policy about returns for defects, but don’t expect your walking shoes to last more than a year. As shoes are clothing items, they are expected to wear out, and some will have defective stitching or glue.

Athletic shoes are only likely to last 350 to 500 miles of wear, three to six months for most fitness walkers and runners.

Return Policies by Brand

Knowing the shoe return policy is essential for ensuring you can return the shoes when they don’t work. Here are examples of some popular vendor policies.


Returning product(s) correctly to us will depend on where the product(s) were purchased and which type of product(s) were purchased.
If you want to exchange your item for a different size, please follow the instructions here.

Returns and Withdrawal policy for items purchased at the Online Shop

The easiest and preferred way to withdraw from the purchase agreement and return your products for free simultaneously is to follow the instructions on how to return a product.
However, you have the right to withdraw from the purchase agreement by submitting an explicit declaration stating your decision to withdraw from the contract of sale. For more details, please read clause 2.13 and our Terms & Conditions.
You can return your online order within 60 days (or 14 days* for limited products such as YEEZY, Balenciaga, and Adidas x Gucci) of receiving your order without giving any reason. If you received items from one order in several parcels, the 60-day return period begins when you receive the last box.
Items purchased online cannot be returned or exchanged at a store. Or to fully refund your returned items, they must be returned in suitable packaging. The items cannot be used, worn, or damaged other than because of any necessary handling to establish the items’ nature, characteristics, and functioning.
*Please be aware that limited products such as YEEZY, Balenciaga, and Adidas x Gucci have a 14-day return period from when they are delivered to you.
We kindly ask you also to meet the following conditions:
  • The product is in its original state and packaging.
  • Apparel has the original tags attached.
  • Accessories have all parts of the original packaging.
  • Footwear is in the original shoe box.
  • Please note that we cannot accept any right of withdrawal from you for customized & personal items, as these are made uniquely for you. These items can only be returned to us with a manufacturing defect.
  • For products with a protective polythene lining: If the protective lining has been removed, the product cannot be returned or exchanged for health protection reasons.

What is the return policy for face covers?

If the face cover package is not opened, our standard return policy applies to this product, other than the unopened packaging requirement. For more information, please see ‘How do I return my product(s)?’.
If the product package has been opened, this product is not returnable, exchangeable, or refundable due to health protection reasons unless there is a manufacturing defect.

Items purchased at an Adidas retail store.

We are happy to take back any Adidas item from our store except for swimwear, underwear, toiletries, cosmetics, shoe care products, and customized products (customized products are personalized uniquely for you, and we, therefore, cannot accept them for return unless there is a manufacturing defect).
We can only offer returns for items in their original, unworn condition. All apparel returns must have the original tags attached, accessories returns must have all parts of the original packaging, and footwear returns must be in the original shoe box.
We accept returns within 60 days (or 14 days for limited products such as YEEZY) of purchase. We cannot offer returns for items purchased from our online shop.

Items purchased at an Adidas-authorized reseller

Requests for refunds of any article bought at a wholesale partner or other Adidas-authorized resellers will not be accepted or approved.
If you purchased products at one of our authorized resellers, please contact them, as they have their return policies.